Eric Jordan
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The Art of Conversion-Driven Design

How to build web experiences that don't just look beautiful — they perform.

DesignLeadershipProcess· 6 min read
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Eric Jordan
March 2025
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Design is a business tool

Every pixel decision is a business decision. The best designers I've worked with at Apple, Cash App, and Google understood this intuitively — they weren't making things pretty, they were solving problems that happened to require visual thinking.

Conversion-driven design isn't a compromise between aesthetics and performance. When done right, it's where they become the same thing.

"The best interface is the one that gets out of the way and lets the user do what they came to do."

What most teams get wrong

The most common mistake I see is designing for the edge case. Teams spend enormous effort on the perfect error state, the loading skeleton, the empty state — and then ship a hero section that fails to communicate the core value proposition in under three seconds.

Leadership at the page level means making hard calls. What stays above the fold? What gets cut? The answer is always the same: whatever the user needs to make their next decision.

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The motion question

Motion is the most misused tool in a web designer's kit. Used well, it communicates system state, draws attention to what matters, and makes an interface feel alive. Used badly, it's just expensive decoration that delays the user from their goal.

My rule: every animation should answer one of three questions. Does it show where something came from? Does it show where something is going? Does it confirm something happened? If it doesn't answer any of these, cut it.

"Animation should feel like it belongs to the physics of the product, not like it was added on top of it."

Where to go from here

The craft never stops. Every project is a chance to push what's possible — to find the intersection of brand, performance, and experience that nobody else has found yet. That's what makes this work worth doing.

If any of this resonates, I'd love to talk. The best projects start with a conversation.

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Eric Jordan

Web design + art direction leadership.
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